ITS supports the University of Connecticut’s Student Administration System (SA), a system that organizes and distributes student data to the departments at the Storrs and regional campuses and professional schools. The system supports the University business processes of academic advisement, admissions, student financials, financial aid, and student records.
Archives
Classroom Technology
ITS provides the University of Connecticut with classroom technology to deliver a better teaching environment for both students and instructors. Support services include design, installation and maintenance of hi-tech equipment, programming of control systems and touch screen interfaces, imaging, and maintenance of classroom computers and training of faculty and staff on the proper use of AV equipment in the classrooms.
Staff work closely with Facilities Operations, Architects, AV design consultants, AV installers and AV equipment vendors to insure all classrooms live up to University standards.
Phone
ITS provides and supports voice communication services at all University campuses, the School of Law, and most University Affiliate locations.
Services include dial tone, incoming and outgoing calls, voicemail, automatic call distribution, installation and repair of ITS-provided telephone equipment (analog & digital), emergency telephones, specialized circuits for alarms and elevators, and inbound toll free service.
Cellular service for university-issued devices can be ordered and managed through the Softeligent portal.
Audiovisual (AV) Consultation
At the request of a university unit, Academic IT staff are available to consult on the selection and installation of AV equipment. The process involves assessing the unit’s needs, evaluating the space for the installation, recommending a solution, and working with an AV contractor to generate a quote. Although the individual unit are responsible for the implementation and equipment purchase expenses, Academic IT staff will provide project management support during and after the project.
Software Licensing & Distribution
Higher education best practices requires the University of Connecticut to assess the potential of new software and the role of existing software on a continuing basis. To this end, ITS has been charged with the following responsibilities:
- Assess software needs for instructional computer laboratories and facilities, high technology classrooms, and administrative desktops
- Identify the appropriate software to respond to those needs
- Negotiate licenses
- Distribute software in accordance with the language in the license
The University has a separate Microsoft Campus Agreement that allows installation of certain software for no charge on University-owned machines.
UConn AnyWare
ITS delivers virtualized software to the university through UConn AnyWare.
Software can be accessed remotely through either Apps or Desktop. Both give you access to the same software but differ in delivery. With AnyWare Apps, you select only the applications you wish to use. With AnyWare Desktop (formerly Skybox), you connect to a Microsoft Windows virtual desktop that includes all the available software.
Microsoft OneDrive
Faculty, staff, and students have access to Microsoft OneDrive for data storage.
Email Alias Management
Email aliases (also known as personal names) allow UConn faculty, staff, and students to create variations of their e-mail addresses and still have them delivered to their institutional email account. All aliases point to your assigned address, which is the one registered with the mail server account.
- Learn how to choose from your existing aliases by visiting our Knowledge Base Guide.
- Or you can create a new aliases two ways:
- Contact the Technology Service Center asking for an alias to update your address after a life event (marriage, divorce, etc.); these aliases are registered with the email system and will persist as long as you are associated with the University.
- With “plus email aliases” you can create variations of your existing email addresses by inserting a ‘+’ and then a desired descriptor (e.g., jonathan.husky+phd@uconn.edu)
This allows you to create a specific email address for a service without help from ITS and has the added benefit of informing you of where the sender found your address.
Spam and Virus Prevention
ITS protects email accounts from spam and viruses. Emails identified as spam are tagged with SPAM at the beginning of the email subject line.
University PC Refresh Program
ITS coordinates bulk purchases of workstations so that departments can provide their faculty and staff with up-to-date workstations. These purchases must be made by IT professionals or fiscal officers.
Full Disk Encryption
All university managed computers must use full-drive encryption to protect the device from theft. The entire storage drive is encrypted through a centrally managed service hosted by ITS and ITS can assist users by providing the decryption key if needed.